What is TrustyTribe?

TrustyTribe is a white label review mechanism that plugs into your website, platform or ecommerce site so that users and customers can review and rate your or third-party products and services in a transparent manner.

Who should use TrustyTribe?

Anyone who sells products and services on a digital platform, website or ecommerce site (site owners). With TrustyTribe you can tap into your customers’ point of view, empowering you to convert satisfaction and trust into sales. On top of the obvious marketing benefits, ratings and reviews amplify your organic traffic and increase the ranking of your paid ads, offering immense SEO benefits.

How does TrustyTribe work?

Start generating customer feedback on your platform or website with a simple monthly licensing agreement. This gives you access to the TrustyTribe Javascript-based widgets, which integrate seamlessly into your platform or website. You can place the widgets wherever you would like users to leave their reviews.

Who can write a review?

Users and customers can write a review about your company, product, or service if they have had a purchase or service interaction with your company.

Can customers update, edit or delete their reviews?

Customers can update or edit their reviews at any time.

Can a site owner remove negative reviews about its product or service?

No, it would defeat the purpose of reviews which is to create transparency around products and services.

Can a site owner remove its profile from TrustyTribe?

No, it would defeat the purpose of reviews which is to create transparency around products and services.

Who can flag a review?

Anyone who feels that a review is inappropriate or transgresses our guidelines. Once flagged the review will enter the TrustyTribe moderation queue, where our team will decide if it should be removed.

When do we remove reviews?

A review can be removed if it has been flagged (and subsequently verified by us) for any of the following content:

  • Infringes, misappropriates or violates a third party's patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy;
  • Violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability;
  • Is fraudulent, false, misleading or deceptive;
  • Is defamatory, obscene, pornographic, vulgar or offensive;
  • Promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group;
  • Is violent or threatening or promotes violence or actions that are threatening to any other person; or
  • Promotes illegal or harmful activities or substances
  • Includes personal information about another individual, such as a person's name, address, phone number, email address, credit card information or any other information that could be used to track, identify, contact or impersonate someone
  • Includes promotional references (including links) to other companies and websites that do not relate to the product, service, or business in question